金融常见问题
Why do I receive more than one bill for my hospital stay?
Some services require a doctor to review the results of the services provided to you. A radiologist will review radiology images, a cardiologist may interpret an EKG, or a pathologist may study a lab specimen. 新太阳城登陆网址 健康 System also contracts with other physicians, like anesthesiologists and emergency room physicians, to provide services to our patients.
Can I make payments or do I have to pay all at once?
Some procedures may require a down payment prior to treatment. Payment plans and financial assistance may also be available. 欲了解更多信息,请访问 保险及费用 or contact the 病人 Financial 服务 department.
Why did I receive a notice from a collection agency?
新太阳城登陆网址 sends a series of statements to our patients explaining the status of their accounts and balances due. If you do not respond or make satisfactory payment arrangements, the accounts may be referred to a third-party collection agency. Please contact the 病人 Financial 服务 department if you feel an error has been made.
Why am I getting a bill from 新太阳城登陆网址 when I haven’t been there?
新太阳城登陆网址 performs lab tests for our local physicians. The blood drawn at your physician’s office may be sent to 新太阳城登陆网址 to be analyzed.
I was a patient at 新太阳城登陆网址 NeuroScience Center or 新太阳城登陆网址 Cardiovascular Clinic. Why did I receive a bill from 新太阳城登陆网址 Medical Center?
Medicare has special provisions for Provider Based Clinic. 点击这里 了解更多信息.
Why wasn’t my insurance billed?
新太阳城登陆网址 files insurance claims as a courtesy to our patients. If the proper information is not communicated during registration or to our 病人 Financial Service department, 可能出现计费错误. It is essential that patients bring their insurance cards with them each time they receive services at 新太阳城登陆网址.
为什么我的保险没有赔付?
保险 companies deny payment for a variety of reasons. You should receive an Explanation of 好处 (EOB) from your insurance provider explaining the denial. Or they may have made a partial payment and applied some of their payment to your deductible, 共同支付或共同保险. Our staff can help with these questions.
What is a deductible, co-payment, or coinsurance:
A deductible is a sum of money you are required to pay before the insurance company will provide the benefits outlined in your policy. 免赔额每年适用. Co-payments are specific amounts you may be required to pay for each visit to a doctor or hospital. Coinsurance is your share of the amount due by insurance. It is usually figured as a percentage of the amount the insurance company will pay for services.
我有医疗补助. Why are you billing me for my emergency room visit?
Medicaid requires its recipients to have primary care physicians (PCP) and encourages the members to visit their PCP for non-emergent medical conditions. Medicaid requires a referral from the PCP for non-emergent care in the emergency room, and sometimes the PCP will refuse a referral. Please consult your Medicaid benefits manual 了解更多信息.
Can I find out how much my procedure will be before treatment?
In compliance with Medicare and federal guidelines, 新太阳城登陆网址 offers an online price estimation tool that can be used to verify your insurance benefits and, 基于你的利益, provide you with an estimate of your expected cost for most common procedures. 点击这里 去获取我的估算成本. For assistance or questions with your estimate, please call 501-450-2127.
我可以在网上付账吗?
是的. 点击 付账单 link at the top of the web page. If you know your Account Number, you can pay without enrolling by entering that number and following the prompts. A FAQ link is at the top of each page 了解更多信息. You can also register to receive Paperless Statements on this page.
What types of payment can I use if I pay online?
We accept Visa, MasterCard, American Express, and Discover cards.
Why don’t you provide an itemized list of charges with your bill?
We do not routinely send itemized bills to every patient in an effort to minimize expenses. We will be happy to provide you with an itemized bill upon request after you provide proper identification.
Can I contact the Business Office (病人 Financial 服务) by email?
你可以发邮件 (电子邮件保护). 我们的邮箱是安全的, 但你的电子邮件可能不是, so please limit any personal information you share by email.
预约.
Call 501-506-2747 or click the button.